Shipping Policy
Last Updated: February 12,2026
1. FREE SHIPPING
We offer FREE standard shipping on all orders within the United States. No minimum purchase is required.
Whenever inventory is available, orders are fulfilled through our U.S. warehouse and trusted U.S.-based fulfillment partners to provide fast and reliable delivery.
If an item becomes unavailable from our U.S. warehouse after an order is placed, it may be available through one of our trusted international fulfillment partners. In this situation, we will contact the customer before international fulfillment begins, as explained in Section 4 of this policy.
We use major carriers such as USPS, UPS, and other reputable shipping providers. Internationally fulfilled orders may use additional logistics partners before being transferred to a local U.S. carrier for final delivery.
No additional shipping fee will be charged if alternative fulfillment is required.
2. ORDER PROCESSING TIME
Processing time depends on the fulfillment location.
U.S. Warehouse Orders
Orders fulfilled from a U.S. warehouse are typically processed within 1–2 business days, excluding weekends and public holidays.
Internationally Fulfilled Orders
Orders fulfilled through an international partner are typically processed within 1–3 business days.
Order processing may include:
- Payment verification
- Product availability confirmation
- Order preparation
- Quality inspection when applicable
- Packaging
- Handoff to the shipping carrier
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
3. ESTIMATED DELIVERY TIME
Products Fulfilled From a U.S. Warehouse
Delivery within the United States typically takes:
2–5 business days after shipment
Including normal processing time, the estimated total time from order placement to delivery is approximately:
3–7 business days
Most U.S.-warehouse orders arrive within 2–3 business days after shipment.
Products Fulfilled Through an International Partner
If a product is unavailable at our U.S. warehouse and the customer accepts alternative international fulfillment, delivery to the United States typically takes:
10–15 business days after shipment
Including normal processing time, the estimated total time from order confirmation to delivery is approximately:
11–18 business days
Please note:
- Delivery times are estimates, not guarantees
- Business days do not include weekends or public holidays
- Delivery may take longer during Q4, holidays, peak shopping periods, severe weather, customs processing, carrier disruptions, or unusually high demand
- Remote locations may require additional delivery time
- Products in the same order may have different delivery estimates when fulfilled from different locations
We will provide the most accurate delivery estimate available based on the product’s fulfillment location.
4. U.S. WAREHOUSE AVAILABILITY AND ALTERNATIVE FULFILLMENT
We make every reasonable effort to fulfill eligible products from our U.S. warehouse whenever inventory is available.
However, inventory levels can change between the time an order is placed and the time fulfillment begins. In limited cases, a product may become unavailable from our U.S. warehouse after the customer has completed the purchase.
If the ordered product is unavailable from our U.S. warehouse but available through one of our trusted international fulfillment partners, we will contact the customer by email before rerouting the order.
The email will include:
- Notification that the product is unavailable from our U.S. warehouse
- The revised estimated delivery timeframe
- Confirmation that no additional shipping fee will be charged
- The option to accept international fulfillment
- The option to cancel the affected item and receive a full refund
International fulfillment will begin only after the customer accepts the revised delivery timeframe.
If we do not receive a response within 48 hours, we may cancel and fully refund the affected item to prevent an unexpected shipping delay.
If the product is unavailable from both our U.S. warehouse and our international fulfillment partners, we will cancel the affected item and issue a full refund.
5. TRACKING INFORMATION
You will receive a tracking number by email once your order has shipped.
Tracking updates typically appear within 1–3 business days in the carrier’s system.
For internationally fulfilled orders, tracking may initially show limited information while the package is moving between logistics partners. Additional updates will normally appear as the shipment progresses and is transferred to the final U.S. delivery carrier.
If your tracking has not updated after 3 business days, please contact us at:
We will be happy to investigate the shipment and assist you.
6. SPLIT SHIPMENTS
In some cases, items from the same order may be shipped separately to provide the fastest available delivery.
This may happen when:
- Products are stored at different U.S. warehouse locations
- One product is available from a U.S. warehouse while another requires international fulfillment
- Products are supplied by different fulfillment partners
- Package size or carrier restrictions require separate shipments
If your order is split:
- You may receive multiple tracking numbers
- Packages may arrive on different dates
- No additional shipping fees will be charged
- The longer delivery estimate applies only to the item fulfilled internationally
7. LOST, STOLEN, OR DELIVERED PACKAGES
Please make sure that your shipping address is complete and correct before submitting your order.
Petadiso is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If your tracking indicates that a package was delivered but you cannot locate it, please:
- Check around the delivery location
- Ask members of your household or neighbors
- Contact the shipping carrier
- Contact us at support@petadiso.com if you still need assistance
We will help you review the tracking information and, when appropriate, assist with a carrier claim.
If a package is confirmed as lost in transit or the issue occurred because of an error by Petadiso or our fulfillment partner, we will resolve the matter at no additional cost to the customer.
Carrier delays and delivery scans are outside our direct control, but we will make every reasonable effort to assist you.
8. ADDRESS CHANGES
Shipping addresses can only be changed before the order has been processed.
If you need to update your address, contact us as soon as possible at:
Once an order has been processed or shipped, we may be unable to change or redirect the delivery address.
Petadiso is not responsible for delays, failed deliveries, or additional costs caused by an incorrect address submitted by the customer.
9. SHIPPING DESTINATION
We currently deliver orders within the United States only.
The term “international fulfillment” in this policy refers to the location from which an item is shipped to a U.S. customer. It does not mean that Petadiso currently delivers orders to countries outside the United States.
10. CONTACT US
If you have any questions about your order, product availability, fulfillment location, tracking information, or estimated delivery time, please contact us:
Petadiso Customer Support
Email: support@petadiso.com
Our support team will be happy to assist you.