Privacy Policy

Last Updated: February 12, 2026

1. INTRODUCTION

This Privacy Policy describes how Petadiso™, operated by SANCOM DIGITAL LTD, collects, uses, and protects your personal information when you visit or make a purchase from www.petadiso.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

We collect personal information to provide and improve our services.

A. Information You Provide Directly

When you place an order or contact us, we may collect:

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely)
  • Order details
  • Customer support communications

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address
  • Browser type and device information
  • Time zone
  • Pages visited
  • Search terms
  • Interaction data
  • Cookie data

This information helps us:

  • Improve website performance
  • Analyze user behavior
  • Prevent fraud
  • Enhance customer experience

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfill your orders
  • Process secure payments
  • Provide shipping and tracking updates
  • Communicate with you
  • Prevent fraud and unauthorized transactions
  • Improve our products and services
  • Send marketing emails (only if you opt in)
  • Comply with legal and tax obligations

We do not sell your personal information.

Digital Product Delivery & Communication

If you purchase a digital product (including Petadiso™ Premium Guides), we use your personal information to:

  • Deliver your digital product via email or download link
  • Provide access to your purchased content
  • Send order confirmations and important access instructions
  • Provide customer support related to your purchase

We may use your email address to send essential service-related communications regarding your digital product.

If you opt in to marketing communications, we may also send:

  • Tips, educational content, and product updates
  • Promotions and new product releases

You may unsubscribe from marketing emails at any time using the link included in each email.

We do not sell or rent your personal information to third parties for marketing purposes.

4. PAYMENT PROCESSING & SECURITY

All payments are processed securely through Shopify Payments and its authorized payment partners.

We do not store full credit card details on our servers.

Payment information is encrypted and processed in compliance with PCI-DSS security standards.

To protect against fraud, we may use automated fraud detection systems that evaluate risk signals such as IP address, payment method, and transaction patterns.

5. SHARING YOUR INFORMATION

We share personal information only when necessary to operate our business. This may include:

  • Shopify (our e-commerce platform)
  • Payment processors
  • Shipping carriers
  • Email marketing providers
  • Analytics providers (e.g., Google Analytics)
  • Advertising platforms (e.g., Meta, Google)

We may also disclose information:

  • To comply with legal obligations
  • To respond to lawful requests
  • To protect our legal rights

We never sell your personal data.

6. BEHAVIORAL ADVERTISING

We may use your information to provide relevant advertisements and marketing communications.

This may involve:

  • Google Analytics
  • Meta (Facebook) Pixel
  • Advertising cookies

You can opt out of personalized advertising through:

  • Facebook Ads Settings
  • Google Ads Settings
  • Digital Advertising Alliance (optout.aboutads.info)

You may also adjust cookie preferences in your browser settings.

7. COOKIES

Cookies are small files stored on your device that improve website functionality and user experience.

We use cookies to:

  • Enable shopping cart and checkout functionality
  • Remember preferences
  • Analyze traffic
  • Measure marketing effectiveness

You can disable cookies in your browser settings, though some features of the Site may not function properly.

8. DATA RETENTION

We retain personal information:

  • As long as necessary to fulfill orders
  • To comply with legal and tax requirements
  • To resolve disputes
  • To enforce agreements

You may request deletion of your personal data, subject to legal retention requirements.

9. YOUR RIGHTS

Depending on your location, you may have rights including:

GDPR (EEA Residents)

  • Access your personal data
  • Request correction
  • Request deletion
  • Restrict processing
  • Data portability
  • Withdraw consent

CCPA (California Residents)

  • Right to know what data we collect
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to designate an authorized agent

To exercise your rights, contact:
info@petadiso.com

10. INTERNATIONAL DATA TRANSFERS

As an international business, your data may be processed in the United Kingdom, United States, or other countries where our service providers operate.

We take appropriate safeguards to ensure your information remains protected.

11. CHILDREN’S PRIVACY

Our Site is not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

If you believe a minor has provided us with personal data, please contact us to request deletion.

12. DO NOT TRACK

Because there is no consistent industry standard for responding to “Do Not Track” signals, we do not alter our data collection practices when such signals are detected.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

The updated version will be posted on this page with a revised “Last Updated” date.

14. CONTACT INFORMATION

Petadiso™
Operated by SANCOM DIGITAL LTD
71-75 Shelton St
Covent Garden
London, WC2H 9JQ
United Kingdom

Email: info@petadiso.com

If you are not satisfied with our response to a privacy concern, you may contact your local data protection authority.